Privacy Policy

Effective Date: 13 July 2026

At Paige Waters Acupuncture (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage with our services.

Who We Are

Paige Waters Acupuncture

Shop 11 & 12, 9 Nesbit Street
Southport QLD 4215

Phone: (07) 5605 9860
Email: hello@paigewatersacupuncture.com.au

What Information We Collect

Depending on how you interact with our website, we may collect:

Your name
Email address
Phone number
Information you provide through contact forms or enquiries
Information submitted when subscribing to our newsletter
Appointment enquiries or booking requests
Technical information such as your IP address, browser type, device information and pages visited
Cookie and website usage information

We only collect personal information that is reasonably necessary to provide our services and improve your experience.

How We Collect Information

We collect information when you:

Complete a contact or enquiry form
Subscribe to our newsletter or mailing list
Contact us by phone or email
Browse our website
Interact with our advertising or social media

Some information is collected automatically through cookies and tracking technologies.

How We Use Your Information

We may use your information to:

Respond to your enquiries
Arrange appointments or consultations
Provide information about our services
Send newsletters and marketing communications (where you have consented)
Improve our website and user experience
Measure the effectiveness of our marketing campaigns
Meet our legal obligations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Google Analytics

Our website uses Google Analytics to understand how visitors use our website.

Google Analytics collects information such as:

Pages visited
Time spent on pages
Device and browser information
Approximate geographic location
Traffic sources

This information is aggregated and does not personally identify you.

Google may process this information on servers located outside Australia.

Meta Pixel

We use the Meta Pixel to help measure the effectiveness of our Facebook and Instagram advertising.

The Meta Pixel may collect information about:

Pages you visit
Actions you take on our website
Device information
Browser information

This information helps us:

Measure advertising performance
Show more relevant advertisements
Build audiences for future advertising campaigns

You can manage your advertising preferences through your Facebook or Instagram account settings.

ActiveCampaign

We use ActiveCampaign to manage our email communications and newsletter subscriptions.

If you choose to subscribe, your information may be stored securely within ActiveCampaign and used to:

Send newsletters
Share updates about our services
Provide educational content
Inform you of promotions or events

ActiveCampaign may store data on servers outside Australia.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Analyse website traffic
Improve website functionality
Measure marketing performance

You can disable cookies through your web browser settings, although some features of the website may not function correctly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Website hosting providers
Website developers and maintenance providers
Google Analytics
Meta
ActiveCampaign
Online booking providers (where applicable)
Professional advisers where required

These providers are only permitted to use your information for the purposes of providing services to us.

We may also disclose information where required by law.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While we use appropriate security measures, no internet transmission or electronic storage method is completely secure.

Overseas Disclosure

Some of our technology providers, including Google, Meta and ActiveCampaign, may store or process your information outside Australia.

By using our website or providing your information, you acknowledge that your information may be transferred overseas in accordance with this Privacy Policy.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To do so, please contact us using the details below.

Your Privacy Rights

Where applicable under Australian privacy law, you may:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent to marketing communications
Make a complaint about how your information has been handled

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the effective date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Paige Waters Acupuncture

Email: hello@paigewatersacupuncture.com.au

Phone: (07) 5605 9860